Effective and last updated: September 18, 2026
1. Information we collect
When you use the DocFona website or submit an application, we may collect your name, email address, mobile number, ZIP code, state, request details, and messages you send to our team. We may also collect device, browser, and site-activity information needed to protect and operate the website.
Do not send Social Security numbers, passwords, or bank-account details by email or text. If additional information is needed, we will explain how to provide it through an appropriate secure step.
2. How we use information
We use information to review and handle applications, communicate about requests and accounts, provide customer support, protect the site, prevent fraud, meet legal obligations, and improve our service. We do not use application information to market another company’s products.
DocFona handles the review and customer relationship directly. We do not sell, rent, or share your application information for another company to market to you.
3. Mobile information and text consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you select the optional SMS checkbox, we use that choice only to send DocFona messages about your submitted request, application status, account notices, and customer-service replies. We do not send marketing or promotional messages on this program. Reply STOP to cancel or HELP for help. See our SMS Terms .
4. Retention and security
We retain information for as long as needed to provide services, maintain records, resolve questions, prevent fraud, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no internet transmission can be guaranteed completely secure.
5. Your choices and rights
You may ask us to update information, request access or deletion where applicable law provides that right, or change communication preferences. Reply STOP to any DocFona text to cancel SMS immediately. Visit Unsubscribe or Opt-out , or contact us at [email protected] .
6. Contact us
Questions about this policy can be sent to [email protected] or mailed to Sixteen Reconciliation Assets LLC, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110. We may update this policy when our practices or legal obligations change. The effective date above identifies the current version.